General FAQ
- Where will my prescription be filled if I order through Facet?
- Can I use my flexible spending account (FSA) or health savings accounts (HSA)?
- Do you accept insurance?
- Can I use my own pharmacy?
- Do you ship outside of the United States?
- How old do I have to be to use Facet?
About Facet
Our Treatments
Medical Care with Facet
- If I use insurance for my initial consultation with Facet, could I receive a refund?
- How much does Facet cost after my consultation?
- How much is a consultation?
- Are laboratory tests required?
- What treatments require lab work?
- My Facet provider indicated that I require in-person care. What should I do?
Orders & Shipping
- Why Has My Order Been Returned to Sender?
- If my medication request does not get approved, will I get a refund for my consultation fee?
- When will I receive my first treatment?
- How much does shipping cost?
- How long does it take for my Facet order to arrive?
- What if there's a problem with my order?
Your Account & Subscription
- How do I approve my treatment plan?
- How do I cancel my Facet subscription?
- How can I update my account information?
- Is Facet a subscription service?
- Is my information secure with Facet?
- How can I update my payment information?